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📋 Non-Conformance Report (NCR) & CAPA generator

Document a nonconformity, decide its disposition, and drive it to closure with a structured root-cause analysis (5-Why + 6M fishbone), corrective and preventive action, an owner, a target date and an effectiveness check. Aligned to ISO 9001:2015 clause 8.7 (control of nonconforming outputs) and clause 10.2 (nonconformity & corrective action). Exports to Word.

📋 Non-Conformance Report

Organization / company

NCR reference no.

Date raised

Raised by

Source / detected in

Product / process / service

Severity / classification

Quantity / extent affected

Description of nonconformity

Requirement / clause / spec violated

Immediate containment / correction

Disposition (control of output)

Customer concession / authority obtained

🔎 Root-cause analysis

5-Why analysis (start from the nonconformity, ask "why?" until the systemic cause emerges)

Why 1

Why 2

Why 3

Why 4

Why 5

Fishbone (Ishikawa) — contributing factors by the 6M categories

Identified root cause(s)

🛠️ Corrective & Preventive Action (CAPA)

Correction (fix this occurrence)

Corrective action (eliminate the root cause)

Preventive action (stop recurrence elsewhere)

Responsible owner

Target completion date

Verification by

Effectiveness verification & closure

📖 Correction vs corrective vs preventive — get it right

Correction deals with the defective output that exists now — rework, repair or scrap the affected parts. It does not stop the problem from happening again.
Corrective action removes the root cause so the same nonconformity cannot recur (e.g. fix the process, update the work instruction, add a mistake-proofing control). ISO 9001:2015 §10.2 requires it for nonconformities that warrant it.
Preventive action spreads the fix to similar processes, products, lines or sites that could have the same latent cause (horizontal deployment / read-across) before it ever fails there.
Disposition (§8.7) is how you control the nonconforming output: identify and segregate it, then decide — use as-is (only with a recorded concession/authority), rework, repair, regrade, return or scrap — and keep the record.

⚠️ This generator produces an NCR/CAPA template aligned to ISO 9001:2015 — clause 8.7 (control of nonconforming outputs: identify, control, and act to prevent unintended use/delivery, with disposition and records) and clause 10.2 (react and correct, evaluate the need for action to eliminate the cause, implement, review effectiveness, and update risks). It is general quality-management guidance, not legal, regulatory or certification advice. Adapt it to your quality management system, retain documented information as evidence, and have a competent person review dispositions and CAPA effectiveness before closure.