Receive, evaluate, investigate and close complaints about laboratory activities, following the process in ISO/IEC 17025:2017 clause 7.9. Track acknowledgement, substantiation, actions, and formal close-out. Outcomes communicated to the complainant should be made or approved by someone who was not involved in the original work. Records stay on this device.
Clause 7.9 of ISO/IEC 17025:2017 requires a documented process to receive, evaluate and decide on complaints, a description of that process available on request, confirmation that the complaint relates to the laboratory’s activities, investigation, tracking, acknowledgement and progress reports where possible, independent review of the outcome communicated to the complainant, and formal notice that handling has ended where possible. This register supports those records. Keep complainant identity confidential in line with clause 4.2. It is not the text of the standard.
ISO/IEC 17025 Laboratory Kit — $129 — This tool is free and runs in your browser. Records stay on this device (localStorage) and are not sent to a server. For the full paid ISO/IEC 17025 Laboratory Kit ($129), open the product page. Related training: ISO/IEC 17025:2017 — competence of testing and calibration laboratories on AMAADOR Academy.
Open the Laboratory Kit ($129)AMAADOR Academy — ISO/IEC 17025 training